Terms and Conditions
Each of our contracts/agreements often mention a cancellation policy per booking. When not listed in the actual contact, our default policy is as follows:
Both the deposit and balance payments are refundable depending on when you cancel the event. If you canceled this event 30 days before the event, you’d receive a full refund of both the deposit and the balance minus any banking fees. And when applicable a booking fee may be charged. If you canceled 15 days before the event, you would only receive a refund of the balance payment. If you canceled 1 day before the event, no refund would be issued.
All refundable payments will have a specific cancellation window like in the scenario above. Sometimes, we may choose non-refundable payments, in which case regardless of when you canceled, no refund would be given.
In order to receive a refund, you must notify us in writing and call us to followup. When you cancel, you’ll be given a summary of the cancellation policy and the payments you will be refunded. Once we’ve confirmed your cancellation, we will issue the refund to the credit card that was used for payment. This process could take 1-2 business days. Once the refund is issued, it may take up to 3-5 business days to post to your account.
If the cancellation policy states that no refund is owed, Jumpin Entertainment will not be able to return any payments to you. However, you are welcome to discuss the issue with us to see if we’d be willing to work with you to reschedule services or give you a partial refund.